This job ad has been posted over 40 days ago...
3
applicants
Technical Support Level 1 (French)
at Expect Talent in Ireland
This is a fantastic opportunity to join a growing multinational in the fast paced technology sector. You will provide resolution to Help Desk service requests within a timely manner and demonstrate technical expertise and exceptional customer service skills.
Key Responsibilities
? Interact with customers via telephone, e-mail and the web, providing technical support to end users
? Identify, evaluate and prioritise customer problems and complaints
? Analyse customer problems and formulate plans of resolution
? Utilise all technical resources to solve customer problems
? Serve as a point of escalation for other agents
? Assist in identifying resolution gaps
? Assist in evaluating new services, processes and technologies introduced
? Demonstrate and promote superior customer service in handling inquiries, problems, and complaints
? Work with departmental staff to promote, develop, and maintain strong customer service at all times
? Escalate unresolved issues to support leads
? Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
? Additional projects as required
Skills Required
? At least one year experience in a 1st or 2nd line technical support role
? Working knowledge of Microsoft applications and Operating Systems
? Strong technical knowledge of web based applications
? Strong communication and interpersonal skills
? A proactive and positive approach to tasks, highly motivated candidate
? An effective team player who is able to also work independently
? A mature outlook with proven ability to deal with problems and solve them effectively
? Very service focused, able to deal with customers in a friendly and polite manner
? Able to multi-task and organise workload effectively
? Ability to work under pressure by handling multiple assignments simultaneously
? Fluency in English is essential as you will be working on the UK & Ireland customer base
Key Responsibilities
? Interact with customers via telephone, e-mail and the web, providing technical support to end users
? Identify, evaluate and prioritise customer problems and complaints
? Analyse customer problems and formulate plans of resolution
? Utilise all technical resources to solve customer problems
? Serve as a point of escalation for other agents
? Assist in identifying resolution gaps
? Assist in evaluating new services, processes and technologies introduced
? Demonstrate and promote superior customer service in handling inquiries, problems, and complaints
? Work with departmental staff to promote, develop, and maintain strong customer service at all times
? Escalate unresolved issues to support leads
? Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
? Additional projects as required
Skills Required
? At least one year experience in a 1st or 2nd line technical support role
? Working knowledge of Microsoft applications and Operating Systems
? Strong technical knowledge of web based applications
? Strong communication and interpersonal skills
? A proactive and positive approach to tasks, highly motivated candidate
? An effective team player who is able to also work independently
? A mature outlook with proven ability to deal with problems and solve them effectively
? Very service focused, able to deal with customers in a friendly and polite manner
? Able to multi-task and organise workload effectively
? Ability to work under pressure by handling multiple assignments simultaneously
? Fluency in English is essential as you will be working on the UK & Ireland customer base
Published at 25-08-2010
Viewed: 593 times
Viewed: 593 times